CityWest Residential
Pro
London, London

(4.77 out of 5)

CityWest Residential London Reviews

Displaying 103 View Agents reviews

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Easy process, would recommend 5*

"James was professional, responsive and efficient. The whole process was as smooth and fast as I could ever have imagined. I highly recommend , fees are reasonable for a central London agency." read more

By Ashley D 1 year ago - 0 responses

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Agent James

"James was lovely he took me to see Charlwood place. He provided an excellent service and I am hoping to use him to secure my next tenancy. He actually knows what he is talking about on these viewin..." read more

By Tezza T 1 year ago - 0 responses

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Excellent Service

"Excellent Service! Diego Bottigliero 100% Professional!" read more

By Georgios G 1 year ago - 0 responses

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Professuonal and fast

"Diego was peofessional and available to find solutions for little issues or queries raised during the forumlatiin of the tenancy agreement." read more

By Paola S 1 year ago - 0 responses

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James is a top agent

"Very helpful and honest. Clearly works for his clients and he goes the extra mile." read more

By Saskia M 1 year ago - 0 responses

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Excellent service

"I was very pleased with the service I received from City West homes and their agent Folco Donfrancesco, they were efficient, with very good communication and were easy to deal with. " read more

By Louise H 1 year ago - 0 responses

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Folco Donfrancesco

"First class service from Folco Donfrancesco and the City West Homes sales team. They are conscientious and thorough. It was very reassuring knowing they were looking after our interests." read more

By Alex M 1 year ago - 0 responses

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I believe that Folco of CityWwest Residential is nice and professional person

No comment left for this review.

By MOHAMED Z 1 year ago - 0 responses

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First Class Service

"Fantastic service from CityWest Residential. Diego Bottigliero's professional and proactive approach ensured my apartment was rented quickly, and that all paperwork was completed promptly and efficien..." read more

By Richard M 1 year ago - 0 responses

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hassle free, great anent

"Very happy with the service, easy and efficient.. Agent Diego was so helpful and great communication. No time waste, only took few days to done all the jobs as well as referent checks. Lovely landlord..." read more

By kiki b 1 year ago - 0 responses

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A very attentive service in a difficult market

"My sale of a flat took longer than I had hoped but the market was not easy at the time. And the property had drawbacks. However my agent did a good job with his contacts and a sale was achieved with h..." read more

By Fiona G 1 year ago - 0 responses

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Excellent Service by Gramos of City West Residential

"I would like to take this opportunity to express our gratitude towards Gramos and the team in City West Residential. It was our first time to buy through City West Residential and it was pretty obvi..." read more

By KIN Ho 1 year ago - 0 responses

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A blessing to find..

"I had struggled to find the perfect place to rent for a while, but lettings agent James Collinson really helped me out. His experience at working in Central London made me feel at ease with him help..." read more

By Patricia B 1 year ago - 0 responses

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Good service.

"This was my first time moving house and they we're very accommodating and helpful with any questions we had! If I had to put anything to improve, I felt like I was given more hope that I'd get a be..." read more

By Aaron W 1 year ago - 0 responses

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Diegos Bottigliero's review

"Diego is easy and pleasant to deal with. Extremely helpful he goes beyond what is required and keeps us informed every step of the way. Made the whole process practically hassle-free. Very good commun..." read more

By Adriana A 1 year ago - 0 responses

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Really helpful

No comment left for this review.

By Simone A 1 year ago - 0 responses

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Review of Oana Marculescu

"Oana was wonderfully helpful, diligent and hard working in renting my flat. She was professional and thorough and always cheerful. I would be happy to recommend her to anyone wanting to let their prop..." read more

By Helen W 1 year ago - 0 responses

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Very professional and helpful

"My recent experience with Citywest was outstanding. I would in particular like to compliment Alistair for his outstanding ability in getting me through a long and difficult sale. As an overseas cl..." read more

By Nick W 1 year ago - 0 responses

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Really good service

"My thanks to Alastair at CityWest Residential who was very helpful throughout the process keeping me informed at all stages and getting back to me quickly whenever I needed advice or reassurance. The..." read more

By James H 1 year ago - 0 responses

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Honest and engaged sales agent

"I have just completed a buy of a small flat. What struck me compared to many sales agents was the honesty and the true customer orientation I met with City West Residential's. I had contact with my sa..." read more

By Lena W 1 year ago - 0 responses

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Excellent service - Folco Donfrancesco from CityWest Residential!

"I had a very short time to sell my flat near Royal Oak/Westbourne Park.. Folco Donfrancesco understood my situation and showed a genuine desire to reassure me that the sale would be done within my dea..." read more

By Lisbeth A 1 year ago - 0 responses

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Priory House Tenant's review, Agent: Diego Bottigliero

"We have received an excellent service from CityWest Residential. Especially our agent, Diego Bottigliero, has been very efficient; he has been extremely helpful, both before and during the tenancy, an..." read more

By Susanna A 1 year ago - 0 responses

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Great service and efficient communication.

"Our agent, Diego Bottigliero, has provided an efficient service to us. He helped us every step of the way, both before and during the tenancy. It was also very easy to communicate with him, both throu..." read more

By Susanna A 1 year ago - 0 responses

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Folco Donfrancesco

"I recently purchased a 1 bed chain free property from City West (completed in August). What has made the process manageable is the quality and attention from the acting agent Folco. He has maintained..." read more

By Fabia T 2 years ago - 0 responses

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Simply the most efficient

"I contacted Diego Bottigliero for the first time on the 2nd of August for one of the properties he was proposing. The property was not available anymore, but Diego took the time to understand what I w..." read more

By BG 2 years ago - 0 responses

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EXCELLENT SENIOR NEGOTIATOR ( Charlotte)

"I just wanted to thank Charlotte at City West residential for assisting me on purchasing a investment property, Her level of patient and professionalism has been outstanding .. Keep up the great work..." read more

By Jay S 2 years ago - 0 responses

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Efficient on the ball and good communication throughout the sale.

"Temptation to use the cheaper agents is always great, but we would not have got the service we had if we had chosen such... City West did all the viewings, gave good feedback from each viewing and aft..." read more

By Karen U 2 years ago - 0 responses

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Thank you to all at the CityWest team in helping us on our recent transaction

"A great service – thank you+++++++++++++ We have recently purchased a property through Charlotte McCullagh and her team at CityWest. We would like to thank them for all their support, hard work and..." read more

By Simon Baker 2 years ago - 0 responses

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Professionalism and very good customer service

"Diego is the best, really helpful and very professional. " read more

By Bogdan-Paul T 2 years ago - 0 responses

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FOLCO 3D RANELAGH ROAD

"Folco has excelled. Punctual, knowledgeable, friendly and has provided excellent advice throughout what has been a very lengthy process. He has also liaised very effectively with the vendor, which p..." read more

By ARWYN D 2 years ago - 0 responses

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Good communication with good knowledge of the area..

No comment left for this review.

By Atif A 2 years ago - 0 responses

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excelleny service

No comment left for this review.

By Mario Rofail R 2 years ago - 0 responses

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Efficient stress-free sale

"My estate agent guided me through the process with diligence and efficiency. He was extremely proactive in getting the flat seen and once a buyer had been found ensuring that the sale went through as..." read more

By Anthony F 2 years ago - 0 responses

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Excellent service from CityWest

"I've rated my recent purchase with CityWest at 5 stars. Folco who was my contact person for the sale, and he was excellent at follow up. Folco understands the value an agent brings into the sale. It i..." read more

By Karolina A 2 years ago - 0 responses

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Renting our studio flat

"I thought the renting of our studio flat this time was very straight forward. It was put on the market and let within a week, with only a two week gap. This allowed for walls to be painted and a new..." read more

By Jo L 2 years ago - 0 responses

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Westbourne Terrace Road letting

""I really enjoyed negotiating on a lovely studio flat in Little Venice with Diego Bottigliero. He was very prompt in dealing with all my questions and requests and we got the process completed very q..." read more

By Rebecca D 2 years ago - 0 responses

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Flat Sale - Top Rate Service

"Alistair looked after us from start to finish. Good advice given to have the property ready to be listed and once listed his team followed up with constant updates on who was viewing and what the rea..." read more

By Philip F 2 years ago - 0 responses

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Everything perfect Jurgita was great.

No comment left for this review.

By AM 2 years ago - 0 responses

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"It's my pleasure and duty to spend few words for the amazing job and the availability of the agent that followed my "disperate case". I have been looking for a flat since long time but finally I found..." read more

By Antonella Rossana D 2 years ago - 0 responses

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Professional & timely service

"Charlotte supported my property purchase & was professional, timely & supportive throughout. I'd definitely recommend her to others." read more

By PM 2 years ago - 0 responses

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Service for sale of flat

"Friendly, approachable, helpful but I was very disappointed in not being able to get a much better price, which was due to selling back to the Council. I feel that more effort could have been put in t..." read more

By Susan A 2 years ago - 0 responses

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Quick, friendly and efficient

"It's my first time renting in London and the whole process was much smoother than I'd anticipated. The agent was very prompt in responding to every query I had and gave helpful advice." read more

By Greg A 2 years ago - 0 responses

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Jurgita Barinova

"Everything went smoothly From viewing to moving into the property Recommended Louise Cummins" read more

By Louise Cummins 2 years ago - 0 responses

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Great service and easy to deal with!

"Jurgita worked hard to find the best tenants. She kept me well informed throughout the vetting process and showed interest and professionalism in her work.. Thank you and would definitely recommend he..." read more

By Magdi R 2 years ago - 0 responses

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excellent! helpful, informative and very professional

"My contact was via Ms Alana Noonan on 2 properties - one in Ledbury Road and the other in Blomfield rd. " read more

By sara k 2 years ago - 0 responses

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Found a nice property

"Diego helped us found a very nice property. We are very satisfied by Diego and the agency in general!" read more

By Evi Dimak 2 years ago - 0 responses

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Best agent I've ever met

"Diego is a very professional agent: among the fact that he has been really helpul, he also provided a very good service, being available at any time and keeping us informed at all stages. We would rec..." read more

By Giordano M 2 years ago - 0 responses

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Efficient, transparent, service

"I am into my first year of letting my property through City West Residential. It has been a very efficient service with clear communications throughout. The clear pricing was also made clear from the..." read more

By mat. V 2 years ago - 0 responses

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Coralie

"Coralie is very reliable and she tooks her time to find the good flat for me. I thank her for her total avaibility, professionalism and kindness Hélène " read more

By Helene V 2 years ago - 0 responses

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Very pleased so far

"My dealings with Alastair Murray have been very professional, from the time he vetted my property to getting me a tenant, all in the space of a few weeks.. I feel I've made the right choice in using..." read more

By guy b 2 years ago - 0 responses

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CWR appraisal

"CWR were great and provided professional and courteous support and advice throughout the whole process of looking for, and then securing, a property in a high-demand area. I would particularly commen..." read more

By Gary C 2 years ago - 0 responses

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Was very helpful

No comment left for this review.

By Victor F 2 years ago - 0 responses

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Very professional

"Migle was very professional through the process of getting my flat rented out. She always returned my calls an emails extremely quickly She advised me on the price to market my flat for to get a qui..." read more

By Ashley Lambert 2 years ago - 0 responses

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Great service! Very efficient. Will only use this agent any day of the week

"Migle was absolutely fantastic by giving me lots of information about the area and the property in general. The whole process was very quick and smooth. Everything is done electronically which helps c..." read more

By Sergey G 2 years ago - 0 responses

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Difficult sale, good agent

"For my recent flat sale I chanced upon a difficult buyer. New stumbling blocks kept appearing. The CityWest Residential agent, Jurgita Barinova, was very tenacious in her work to make the sale come th..." read more

By Val M 2 years ago - 0 responses

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Unhelpful

"As soon as they had our deposit, they stopped picking up the phone. They changed the terms of the contract, misrepresented our offer to the landlord, and frequently misinformed everyone involved - be..." read more

By Sarah N 2 years ago - 0 responses

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Good agent, very poor building management.

"Our agent was Coralie Bance who was a great help. She met was able to make time for us on multiple occasions to view our property again, and was very good at answering our queries. The letting proc..." read more

By Jamie A 2 years ago - 0 responses

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Professional and one the ball

"CityWest staff were all professional and totally dedicated to their jobs. They were friendly without being patronising. I would recommend them to anyone looking to sell their property. Well done City..." read more

By JA 2 years ago - 0 responses

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Excellent, informed interactions, led by Folco Donfrancesca

"I have experienced a polite and efficient service from the agent, Folco Donfrancesco, who is enthusiastic, knowledgeable and very helpful." read more

By Arwyn D 2 years ago - 0 responses

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Folco

"i was dealing with folco, he was excellent always returned my calls and in some cases went beyond the call of duty and his help and guidance really helped me with the purchase of the property " read more

By mark k 2 years ago - 0 responses

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Professional Service

"Very pleased with the service provided by Folco who found me the property i was looking for and the service received was friendly and was more than happy to help." read more

By adam mcguinness 2 years ago - 0 responses

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Brilliant

"Couldn't believe it City West Residential found tenants for my property in week and just before Christmas too! Lovely friendly, helpful, professional team I wouldn't hesitate to recommend them!" read more

By Elizabeth W 2 years ago - 0 responses

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Excellent buying experiance

"As an investor I deal with a lot of agents and have had many different types of experiences. I have to say that Alana Noonan was one of the best. Before I found the flat I wanted to buy I was offered..." read more

By Mike K 2 years ago - 0 responses

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Terrible and no idea what professional means

"These people use all manipulation strategies possible, they lie about everything, once you give them any money they simply stop replying to anything and solving issues with a rented flat through them..." read more

By Joe D 2 years ago - 0 responses

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Zilvinas Bareikis' Review / City West Residential

"Zilvinas is a totally recommended agent to help you with everything during a property search process. He helped us very much finding our home and resolved even the smallest details on our behalf...." read more

By amaya c 2 years ago - 0 responses

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Great pro-active agency

"I had a flat in Victoria that just wouldn't sell, and City West managed to get it under offer very quickly. Because of the link to Westminster Council They know the area better than anyone else and ha..." read more

By Dan S 2 years ago - 0 responses

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Perfect service, awesome branch!

"I had a very quick and excellent service, just one week to get the flat, very detailed inventory and cleaning! My agent was Diego very quick, gentle and professional! Super recommended :)" read more

By Marco M 2 years ago - 0 responses

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Superb - exceeded my already high expectations

"Alastair and the team at CityWest Residential have been extremely efficient, helpful and courteous every step of the way. Their in-depth knowledge of the local market meant that they were able to find..." read more

By Bernice d 2 years ago - 0 responses

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31 Donaraile House, Ebury Bridge Road SW1W 8SX

"The team at City West Residential lead by Charlotte McCullagh provided a smooth and very efficient service all the way through marketing the above property to the final steps of completion. Very impre..." read more

By Michael K 2 years ago - 0 responses

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Excellent Agent

"Pleasure having Alastair Murray/ City West representing us for the sale. Transparent throughout the process and set realistic expectations with us from the word go. Committed to achieving success with..." read more

By haydar a 2 years ago - 0 responses

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Renting my flat

"Great bunch of guys, managed to rent out my property within a few days of it being advertised. Our lettings contact Diego was fantastic, well recommended." read more

By Ahmed S 2 years ago - 0 responses

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good service

No comment left for this review.

By Wang L 2 years ago - 0 responses

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Review of Egle as Letting Agent

"Egle has handled the letting and works to my property in Churchill Gardens very efficiently and with patience and good humour. There was much to sort out once the tenants had been identified which has..." read more

By charles W 3 years ago - 0 responses

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Okay, disappeared when I needed guidance

"Pestered me to get everything signed but once that was done didn't put me in touch with the landlord, didn't stay in touch with my consultant, was just in a desperate rush to get me to sign. Also didn..." read more

By Jx N 3 years ago - 1 response

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Sale of 2=bed flat W2

"Very happy with the CityWest service and in particular the thorough and patient attentiveness by Alastair Murray" read more

By William P 3 years ago - 0 responses

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About moving Home

"I put my flat on the Market in February 16 and the agent Folco came round to see me. On our first meeting I found Folco very Knowledgeable and Friendly and helpful. All through this process which I mu..." read more

By Keith B 3 years ago - 0 responses

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Efficient, friendly and competent service

"The Lettings team worked efficiently and kept me informed about progress. It was slightly disappointing that we had to reduce the rent from the amount I had been told was possible but that was probab..." read more

By Heather J 3 years ago - 0 responses

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Expert market knowledge and honest advice

"I dealt with Folco for a recent purchase. I found he had expert market knowledge and gave me very honest and practical advice throughout the transaction. He was an immense help in ensuring that the n..." read more

By Ha V 3 years ago - 0 responses

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Very helpful and professional

"I had issues with the previous landlord, but the agent were trying to understand my situation and did what they could do to help moving into one of their properties. They are very helpful and professi..." read more

By K. I 3 years ago - 0 responses

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Selling my flat

"I sold my flat in London through CityWestHomes Residential and I was very impressed from the very beginning when they came in to view the flat. They talked me through the entire process and I quickly..." read more

By Lee N 3 years ago - 0 responses

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A bit slow responding

"A few times they said they were calling back with answers to questions and we never received responses until we called." read more

By Lyle B 3 years ago - 0 responses

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Review of agent Egle Navajauskaite

"Very kind, explained everything very well, and reply to my emails very quickly. Very helpful in general. " read more

By Ariana T 3 years ago - 0 responses

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easy from start to finish

"A Murry was very good and helpful. Sell went through with no Hick ups." read more

By sofia d 3 years ago - 0 responses

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Very professional!

"Extremely professional company! Everything can be done online, which makes it easier for the contract, the references, etc. The agents always answered very promptly, and were very helpful, trying to..." read more

By Ines D 3 years ago - 0 responses

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Alastair Murray is excellent

"Alistair Murray was excellent and very helpful right the way through what turned out to be quite a tricky sale. I would thoroughly recommend him to both buyers and sellers alike. " read more

By Krish P 3 years ago - 0 responses

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Great service, would use again

"Alastair was very polite when he came to meet me at the property that my family were selling. He also brought with him some very informative brochures with information on the local area values and rec..." read more

By Anonymous 3 years ago - 0 responses

*This writer has chosen to remain anonymous. However, they have registered with View Agents and we have thoroughly checked their credentials and are satisfied that this is a genuine review of this agent.

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Helpful, informative, polite

No comment left for this review.

By Gina P 3 years ago - 0 responses

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Over & Above Service

"We cannot applaud Alastair (our agent) enough for his dedication towards a successful completion. He proved to be the vital link between all parties, keeping communications going and pushing through t..." read more

By Shanade M 3 years ago - 0 responses

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excellent service provided by the Sales Agent Mr Alastair Murray

"Mr Alastair Murray consistently followed up from the beginning to the closure of sale all matters connected with the sale of my property of 3 Kennet House St John Wood. I have therefore, decided to se..." read more

By Seyi B 3 years ago - 0 responses

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Highly Efficient

"Alastair worked professionally and effortlessly to get a difficult sale through , with regular updates and dealing with two sets of lawyers who of course where at loggerheads with each other. Excelle..." read more

By shaun t 3 years ago - 0 responses

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Helpful and proactive

"A polite, helpful and proactive staff. The advice received was helpful and an optimum sale price was achieved. Would be pleased to recommend to colleagues, friends and family." read more

By Paolo P 3 years ago - 0 responses

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Cassie Langford

"Myself and three friends have recently rented a property with the help of Cassie Langford. Having had a lot of trouble with our previous letting agency, dealing with Cassie has been a breath of fresh..." read more

By Vikki W 3 years ago - 0 responses

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Excellent experience- thank you Alastair & CityWest!

"Great experience. Alastair kept regular and just right amount of contact and was very quick in responding to queries and fulfilled his commitments. The communication was smooth and service was impecca..." read more

By Robert D 3 years ago - 0 responses

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Best of the bunch in St John's Wood

"I have used CityWest twice in the last few years and they have been the bestbest! " read more

By Robert M 3 years ago - 0 responses

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Cassie: Dedicated and continuously helpful, patient, and communicative!

"Three friends and me have been looking for a four bedroom property for our year at UCL for quite a while, and were pretty upset about our experiences house hunting so far. We explained our situation t..." read more

By Marco L 3 years ago - 0 responses

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Helped a lot of my application and very cautious

No comment left for this review.

By Tong m 4 years ago - 0 responses

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Great service!

"Me and my partner were advised by our friends to go to Irmina Machnio whilst we were looking for a flat to rent. She understood our requirements perfectly well and it didn't take her long to find us a..." read more

By Joanna S 4 years ago - 0 responses

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Really helpful leasehold advisor during our sale

"Sarah Chouli has been incredibly helpful in the last few weeks as we've been progressing through our house sale – prompt and with great advice!" read more

By Tom H 4 years ago - 0 responses

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How unusual!

"A managing agent that manages! " read more

By Robert M 4 years ago - 0 responses

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Letting my property

"Irmina proved to be very professional and efficient. She had full knowledge of the market, property and has since swift in sending the relevant documentatio to proceed with marketing the flat." read more

By Shabber A 4 years ago - 0 responses

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Lorenzo Ruggiero

"Highly recommended all! A pleasure working with Mr Ruggiero; so warm, consistent and dilgent in his work ethic and worked outside his advertised working hours to support a novice like me! Kudos to Lor..." read more

By Mary V 4 years ago - 0 responses

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Michela Ribul

"I tried far a property that could satisfy my requests: the central area, and good profitability in relation to the purchase price. I came across CityWest Homes and I was introduced to Michela, Italian..." read more

By Sergio I 4 years ago - 0 responses

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Sarah Chouli

"Sarah is more of an asset to City West than I could possibly put into words. She is cheerful, helpful, resourceful, and efficient, but most of all, she truly understands that the communities on the ki..." read more

By Alex K 4 years ago - 0 responses

Contact this branch

CityWest Residential

21 Grosvenor Place

London

London

SW1X 7EA

UK

0207 245 2222 (sales)

0207 245 2222 (lettings)

PRO: Whilst this branch pays up to £50 per month for advertising and to receive emails from people wanting to put their properties on the market, they can never change the reviews that appear on this page. For more about the PRO package, please see our Agent Packages page. For more about how we independently verify our reviews, please see our FAQ page.