"Of the agencies I have dealt with for over 10 years of renting, it is in interacting with Tylers that I have felt most, well, a person rather than a function of my money and needs. And it is refreshing in a line of work where there can be so much of a salespeople mentality.
My experience of viewing the property was that they give you space to see and feel for yourself while also being actively present to assist you (and so often you are either flooded with words of how good a choice a particular place is or have too quiet a shadow following you around).
I have also found Tylers very efficient in processing documentation and queries. Although a key person may take overall responsibility for your property, the team members seems to work closely together and things are managed quickly and efficiently. Everybody I have spoken to/ written with, and this is at least 5-6 people, has been very friendly and competent to handle a query.
I was also quite impressed with their documentation, such as the inventory you receive at entry. There were aspects of the flat I would never have noticed if I didn't have to check through it. They are also very prompt at acknowledging receipt of payments in writing.
They are not always perfect - I've had some occasions of relevant information not being communicated and delays with requests for work being done, but I guess I have noticed them only because the overall standard of communication and efficiency is really high.
Can recommend Tylers whole-heartedly. If I need to change my place, I am quite likely to ask them for help rather than go on a federated website, and this would be quite out of character for somebody who likes to research her options by herself.
By Mila P 3 years ago