"Whitelys staff was a pleasure to deal with on a daily basis. Although the process had a few stumbling blocks which came up (none of which was the estate agents faults) they help resolve the issues and a helpful guide through the process. Understanding and always available to talk things through. "
By Stephen W 4 years ago
"Really professional in every aspect of selling my elderly mothers property. Always treated her with respect. Kept us informed on every detail. Cannot recommend them highly enough."
By Steve B 4 years ago
"We were very fortunate the house we wanted most came on through Whitley. Over the last 18 months we have dealt with all estate agents in and around West Drayton and Whitley really stood out from the crowd. They showed us every house and flat we wanted to see in that period - that is of course their job, but not all agents are so obliging. Once our offer had been accepted, Whitley progressed the sale efficiently, kept us updated with progress and did not put us under pressure to agree to unrealistic deadlines. What could have been a complicated purchase took a little over three months to complete.
If youâ€™re thinking of instructing an estate agent in the area, thereâ€™s a reason Whitley encourage feedback from buyers and sellers through Rateragent. If other agents donâ€™t encourage feedback, thereâ€™s probably a reason for that too!
Whitley finally found us our dream home, and we will use Whitley when itâ€™s time to sell many years down the line.."
By Keith S 3 years ago
"I have bought several properties over the past seven years from Whitley and company. As a chartered surveyor myself I am particularly impressed by their professionalism , integrity and honesty. You always know where you stand with them and I believe them to provide a five star service
Mark Reeves MRICS"
By Mark R 3 years ago
"We found that all of the staff at R. Whitleys, West Drayton were second to none during the roller coaster ride of our property sales which included trying to coordinate the selling of two houses at the same time and buying one 70 miles away!
The staff were at all times friendly, professional ,supportive and patient during a very stressful and challenging time for us. With many phone calls backwards and forwards over a number of months with lots of questions whether trivial or important, the staff were amazing an experience that will stay with us for a very long time.
We wouldn't hesitate to recommend R Whitley West Drayton."
By SANDRA H 3 years ago
"Professional, friendly and extremely efficient during the sale of my elderly mum's house. The staff at Whitleys are wonderful. A huge thank you to Ben who kept me informed regularly along the way and for patiently explaining things more than once! Thanks also to Richard who went above and beyond the call of duty when my mum got into a couple of tricky situations! I cannot recommend them highly enough to help through the stress of buying or selling a property. Thank you again Whitleys.
By Sandra M 3 years ago
"Whitley and Co were excellent from start to finish. In what turned out to be a protracted sale they kept us fully informed at all stages of proceedings. I received regular update phone calls and confirmation Emails whenever the need arose. All the staff were extremely polite and thoroughly professional.Nothing was too much trouble..I would have no hesitation in recommending Whitley and Co ."
By Jennifer C 3 years ago
"From putting in my offer to completing the purchase, the team at Whitley's was fantastic, with a special mention to Ben. Ben kept me informed at every step of the way and helped where needed, be it with solicitors or directly with the vendor. The team accommodated my requests to visit the property after sale was agreed, which was very much appreciated. Since completion, I have worked with the Lettings team and I'm again receiving a great service with Mark. Would highly recommend the team at R Whitley & Co."
By Mohib A 3 years ago
"From my initial call to R.Whitley & Co's office requesting a viewing, I was impressed by the level of service, thoroughness and attention to detail from the team.
During the purchase process, I appreciated the professional approach and integrity by which they operate and this is a refreshing change, given my experiences with some other agents. Coupled with the constant communication and the regular updates, which were very welcomed.Â
I have no hesitation in recommending R. Whitley & Co to family and friends, especially Ben Gunton.
Thank you again and for all your help and support.
By Kafil B 3 years ago
"The whole team really looked after us through every process "
By sharon w 3 years ago
"I would highly recommend R Whitley & Co. The service provided by the whole team was truly outstanding. Right from the outset via the initial meeting with Richard, to the excellent ongoing support from Ben, along with the competent assistance from other team members, I cannot praise them enough. A great experience!"
By Rob H 3 years ago
"We as a family needed my mother's house sold without disruption to her. Everyone from the start of the process was understanding and helpful. An open day 5 days was organised whilst mum was away and from that a sale agreed. Ben, Jonathan other staff kept us updated at all times and were always happy to answer calls and respond in a very timely fashion to any queries. We would recommend R Whitley to any seller. "
By Wendy R 3 years ago
"It's great to have a communicative agent. We are very happy with the service provided.
By Oliver P 3 years ago
"An excellent service from Richard with the particulars and valuation, followed by an excellent service from Ben with the sale and completion, particularly with the slight hiccup mid sale which almost derailed the process, but Ben managed to negotiate a new sale price acceptable to both parties. Thank you very much."
By Denis M 3 years ago
"We cannot praise the excellent service received from R. Whitley & Co. highly enough. All the staff have been friendly, efficient and extremely helpful throughout the whole procedure. Our situation was made more difficult in that we live at the other end of the country but nothing was too much trouble for the members of the team in dealing with the "hiccups" along the way..
We have no hesitation in recommending R. Whitley & Co. as first class agents."
By Brian W 3 years ago
"It has been a real pleasure to work with Whitleys. The whole team have been outstanding right from the start. Thanks should go to Richard Whitley, who speedily organised the valuation and viewings, with special thanks to Ben Gunton for his invaluable help and dedication throughout the sale."
By Alison H 3 years ago
Thank you, Thank you for all the help and support right form start to the end of property buying. Your agents are very professional, keeps all parties in sync and good advises.
I have dealt with Ben Gunton and he is an asset to R whitley & Co, keep up the good work, surely recommend and happy to contact in future. "
By Rami H 3 years ago
"I purchased my home nearly twenty one years ago through Whitleys and have now sold it through them. Unfortunately they don't cover Cornwall where I am going. The whole team have been wonderful and have kept me up to date all the way through the process -I couldn't have asked for more.
Maggie H and RUBY"
By Maggie H 3 years ago
"Fantastic service throughout the whole process of purchasing our new family home!
Always keen to help and assist , always kept me up to date with what stage we were at, and kept the process moving along to completion as soon as possible.
Very friendly service , and approachable.
Thank you R Whitley!"
By Sadia S 3 years ago
"Agents and staff at Whitley are very helpful, polite, courteous and friendly. Whitley gave good advice regarding the offers received; drawing our attention to a variety of criteria and potential positives and negatives. Unlike some estate agents they were not focussed solely on the highest offer. We were able to trust Whitley to represent our best interests throughout the whole process; we never questioned their integrity. Whitley work on a one-off fee basis; they will continue to market and support buying/selling for the agreed fee, regardless of timescales. Despite an unusually lengthy process (through no fault of Whitley's), we never felt pressured or rushed. "
By Chris G 3 years ago
"The agents were very helpful (all of them).
Very good communication and help. for the buyer. Answering all the email and helping both sides to make it happen.
I could not recommend them highly enough."
By Magdalena L 3 years ago
"I had the very difficult decision to sell my family home, after my mother was taken into a Residential Home for care. I chose R Whitley and Co, as they have been in WD ever since I knew Estate Agents existed. The support I received from them, in particular Mark (In Sales) was second to none. They kept me informed the whole way through the sometimes frustrating times of selling a property. They took the whole process from me as much as they could, as I live a long way from the family home which was being sold. I can't thank them enough for all their help and support. This is how all Estate Agents should behave, putting their clients first and foremost. Thank you "
By Dawn C 3 years ago
"R Whitley and Co helped with the sale of our property. They were always willing to help and were able to answer all our questions regarding the sale of our property.
We were always kept up to date with progress, what was happening and they always got in touch with us with any questions from the buyer straight away.
All the staff are friendly, welcoming and always willing to help, I could not recommend them highly enough. "
By Kelly Micklewright 2 years ago
""We would like to thank you for the service". We are finally moving to our dream house!!! I must recommend Mark Groves- Sales Consultant who have been of such a great help!
By Pallavi Ramnathkar 2 years ago
"Selling a property on behalf of my mum was a daunting scenario but the professional and friendly service from Whitley and Co was amazing. Particularly Richard Whitley, who very kindly came to visit mum in hospital to make her feel a part of the process and Ben Gunton who gave me weekly updates and also chased solicitors and vendors alike to ensure as smooth a transaction. as possible.
Thank you very much,
By Avril Littlechild 2 years ago
"Excellent Service took all the stress and worry out of selling my property handled all the viewings and kept me updated all the time never had to chase them once. Customer Service is excellent compared to other Estate Agents I have used in the past. Would highly recommend them. Would use them again"
By Julie E 2 years ago
"I would like to state I was very happy with the support we received during the sale of our house"
By Valerie B 2 years ago
"My Father and myself used R Whitley and Co to sell his home. It was my his home with my Mum for 27 years until my Mother passed away and so felt it was time to sell up and move down to the Coast. During this difficult time the whole team at R Whitely and Co were so helpful in ensuring everything went as smooth as possible.. They were in constant contact and could not do enough for us. I have dealt with many estate agents in the past who fit the stereo typical but R Whitely was different, you could feel that it was a family run business and we would not hesitate in recommending them to anyone."
By Emma Norman 2 years ago
"We bought our house in 1978 through Whitleys and when it eventually came time to sell we sold through Whitleys It was interesting to deal with the next generation. The professionalism of the service was second to none and the manner in which all aspects of the sale were handled could not be faulted. Thank you Jonathon and Mark for all of your help in this matter, "
By Jean B 2 years ago
"I bought my flat through R.Whitley and Co. They provided me with a good service, always professional and answered all my questions in a timely manner.. The only reason I did not give an 'Excellent' rating was because initially when the flat was pitched to me, I was told that I would have access to the gym on site. This obviously made the flat more attractive to me and I was quite disappointed to find out later that the block that the flat belonged to did not have access to the gym. Maybe there was some miscommunication between the seller and agent, but I think for next time, the agent should definitely double check all the particulars. Overall I was happy with service I received.."
By Nuwan W 2 years ago
"We had a great experience working with R Whitley to sell our flat. They were knowledgeable about the area, not pushy, personable, polite and realistic about the market at all times. They were also available when needed and competitively priced. We were very lucky to be in their good hands.
They work on a shared commission basis, so there's no internal competition shown to the customer. They are all willing to muck in, when necessary.
By Rebecca C 2 years ago
"As promised, they kept me informed all the way with at least a call per week even if there had been no more news to pass on. Ben was a pleasure to deal with, as were the rest of the team if he was not available.
By Bob W 2 years ago
"We have been so impressed by all the agents at R Whitley and Co! A massive thanks to Ben, in particular for :
* proactively keeping us well informed all the time
* constantly chasing other parties when needed and returning phone calls so promptly
* always having our needs as top priority and making sure we were feeling supported and happy!
You genuinely have surpassed all expectations and you undoubtedly aim at providing optimum customer care!
Thank you so much. "
By HK V 2 years ago
"Whitleys team dealt with the move of our elderly parents from their home to
a retirement flat locally.
The service we received was excellent, especially Ben Gunton, he always responded to our calls and answered all questions and dealt with enquires that we couldn't. We didn't experience any problems with any member of staff and they were always efficient with emails and paperwork and followed our instruction
to a high standard.
Many thanks to you all"
By Andrew D 2 years ago
"The entire process of selling my family home from initial valuation, through to marketing the property, providing regular updates on viewings and the eventual negotiation with the buyers was all handled extremely professionally and knowledgeably by Whitleys.
I would have no hesitation in recommending their agency services and would readily use them again myself if the opportunity arose.
Special thanks to Richard and Ben for all their hard work and excellent customer service.
By Neil H 2 years ago
"I have recently completed the sale of my property with R Whitley & Co and couldn't be happier.
Their professionalism, proficiency and attention to detail have ensured a smooth process from start to finish.
I wouldn't hesitate to recommend them - thank you all so much!
By Amanda B 2 years ago
"The whole team has been excellent with all the purchases stages involved. Very professional through out! Big thanks to Ben who has been heavily involved with our purchase. Very quick to respond to emails and always making sure our purchase was stress free as possible. Would recommend and use again! "
By Daniel B 2 years ago
"My partner and I were very impressed with the service that R Whitley and Co provided whilst purchasing our property - from arranging the viewing through to collecting the keys! The whole team were faultless but Ben in particular exceeded our expectations by keeping us well informed and happy at all times. We would definitely recommend the company to others and would certainly use them in future! Thanks to everyone involved!"
By Danielle and Kris C 2 years ago
"I received excellent service from extremely pleasant and friendly staff who made the sale of my home as stress free as possible. It was a pleasure to do business with R. Whitley & Co. who are clearly experts within their field."
By Jack L 2 years ago
"I have used R Whitley on a number of occasions to sell property and have always found them helpful and professional throughout the process. The most recent sale although took some time more down to market conditions. Throughout I always felt informed and supported, once an offer was made I was regularly updated with where we were within the process.
If I had need to sell another property I would use R Whitley again."
By Neil S 2 years ago
"R Whitley and Co have provided us with fantastic service on our purchase. Ben had kept us updated at every step and did a lot of the chasing on our behalf. Its been a pleasure dealing with Ben and the team at R Whitley and Co. Will be going to them for lettings."
By Amit J 2 years ago
"I recommend this agency to everyone who is interested to buy or let a property. They got long experience and very helpful staff especially BEN who was very helpful with my metter. "
By Sajmir I 2 years ago
"I am very pleased with the professional and efficient way in which all members of the team at Whitleys operate. I would recommend them wholeheartedly "
By Sharon G 2 years ago
"R Whitley's were brilliant from the start of our house sale right through to completion.
Always kept us informed of every detail and were honestly excellent. Would highly recommend!!
By Joanna Q 2 years ago
"From valuation through to exchange and ultimate sale Whitley's have been most thorough and professional.
Communication was a five star service with regular updates and immaculate service throughout.
Cannot recommend highly enough as this property sale has for the first time been a relaxing experience.
By LI 2 years ago
"Property was sold within a few days of placing it on the market. Regular telephone updates were provided throughout the process informing me of progress. Relevant parties were chased up on my behalf when required. I would definitely use R. Whitley again and have no hesitation in recommending them."
By Steven G 2 years ago
"The team of people that I worked with were brilliant, from the person who first took me out to view several properties to the people who answered the phone every time. The particulars for all of the properties were very professional and informative with accurate floor plans. I was able to have regular contact with my agent who kept me informed all the way along and was able to provide me with invaluable tips and advice as a first time buyer and walk me through exactly how the whole process would work and any bumps that there may be along the way. We were able to complete a leasehold purchase from start to finish in two months. A wonderful service, thank you :) Highly recommended and I will certainly use them again."
By Stuart F 1 year ago
"My experience with the team at R Whitley was very good. They were always patient, clear, precise and friendly. I felt confident that they were carry out their duties to the highest level irregardless of the value of the property. I felt comfortable dealing with them and engaging in conversation regarding my purchase. "
By Kerrin R 1 year ago
No comment left for this review.
By Zaed M 1 year ago
"R Whitley and co, provided nothing but an exemplorary service with unwavering professionalism.
In 20 years of buying and selling properties, this was the first time I had truly experienced an estate agent acting in an exemplorary manner that puts other industries to shame.
I would have no hesitation in asking them to sell my home, or in approaching them to see if they could source a property that I wanted to purchase.
I have no doubt that anyone using R Whitley and co will be impressed. They are the only agent I would consider using in the future, the question would be, would they represent me?
A true pleasure to deal with throughout.
By Alex B 1 year ago
"Having had some experience with other estate agents who seem to only be interested in the sale and not in providing a service, I was pleasantly surprised by this family business. They did all that they could to facilitate a smooth sale whilst all of the time keeping me well informed and even offering me their personal mobile number to call out of hours so that i could stay in touch when the buyer started to play games.Selling a house and moving is a well known stressful activity and yet they did all that they could to minimise the difficulties, over and above my expectations. I have no reservations in recommending their services to others."
By Mary R 1 year ago
"Having bought and sold properties via this family business i'm very happy to endorse. Having navigated not only an experience of buying through R Whitley, but selling a property with a complicated leasehold it has ultimately been a rewarding and educating experience, handled considerately by agents who are leaders in their craft."
By Paul G 1 year ago
"Great respect in their honesty, hard work and truthfulness in the selling of my mums property. nice and friendly staff. great company to work with would recommend R Whitley and Co to anybody and a big Thank you to Richard and Ben for their additional support.