"Mansonâ€™s do not just provide an excellent, professional, quality service they actually bend over backwards to accommodate your needs and wants! I had a boiler disaster the evening before my new tenants moved in and Mansonâ€™s took the stress out of my hands and had sorted within a few hours....phew! The team, in particular Elena, were so warm and friendly so I would highly recommend Mansonâ€™s. :) ïŠ"
By Carol E 4 years ago
"I found Elena and the rest of the team very friendly and professional. They were extremely thorough and helpful. This is my first experience of renting a flat through an estate agent and feel very "looked after". Thanks again :)"
By Sarah P 4 years ago
"Elena really goes the extra mile to make things as smooth and easy as possible. She really puts the effort in to put a personal touch on things. Couldn't rate her highly enough and would happily recommend her to our friends and family. This is the second time we have used Mansons and we have always been happy with the service. "
By Jolene C 4 years ago
"Elena really went out of her way to ensure our relocation went as smoothly as possible. She kept us informed at every step from our initial viewing to negotiating with the landlord. Nothing was too much trouble & everything was with a smile. We have just moved in & I would be more than happy to recommend the services of Elena & Mansons to anyone looking to rent in Newcastle."
By Alexandra H 4 years ago
"Elena was both professional and friendly and made it so I didn't need to chase anything and wasn't left waiting for any information. This is very different from the experiences I have had with letting agents in the past! She went back to the landlord several times for me with queries and always kept me fully up to date via email which was a huge help. Elena made the whole process very easy. "
By SY 4 years ago
"Everything from initial property adverts, to arranging viewings to finally signing the lease was smooth and hassle-free. Everyone at Mansons did everything they could to ensure this, offering warm and friendly interactions at all times.
A fantastic experience all-round. Elena was well-organised, easily contactable and professional throughout. Most of all it was her willingness to be as helpful as possible at all times in such a friendly manner that made it such a great experience. Thank you Elena for all your help!
I would recommend Mansons to anyone."
By Luke R 4 years ago
"I found Elena and indeed the rest of the team provided excellent service. She was accommodating and had a friendly demeanor throughout. The stressful process of renting a property was made easy and I wouldn't hesitate to recommend her or the team to anyone."
By James L 4 years ago
"As a mature student I thought I would struggle to find suitable accommodation. Thankfully Elena and the team at Mansons were extremely helpful and made the whole process stress free. I would highly recommend them to anyone searching for a new property."
By Sam L 4 years ago
"The agency answered every question I asked. Not only that, they even offered vary options for my situation. In short, It was a choice I would never regret."
By Ziad A 4 years ago
"The whole team is fast, friendly and efficient. I moved to Newcastle from Ireland for work and they were flexible and cooperative. Had to fly over for viewings and they even went the extra mile and gave me a lift into the city centre after one as I was running late for my train. They even opened the office early for me when I went to collect my keys as I have a very tight schedule. Thanks Gav and Elena for getting the paperwork sorted, getting the move in date moved back and getting me my keys really quickly and effortlessly. I would recommend these guys to anyone. What a great team!"
By Dave M 4 years ago
"Elena and the team were great. Found us a tenant quickly. Delivered on all their comittments. Took all the hassle away. If Elena wasn't in the team knew the status and were able to move things on. Friendly to work with. Highly recommend."
By Ralph C 4 years ago
"Estate agents often don't have the best of reputations, but since using Mansons, they have earned my respect and praise. The whole team were so helpful and respectful and kept me fully informed all the way through. What appeared to be a daunting process, turned out to be a smooth and easy one.. They did everything they said they would do, and more. They were all so polite, welcoming and friendly. To top it all , the house was sold in days! I would definitely use them again."
By Chrissie R 3 years ago
"As a first time renter I was looking for the perfect agency to go with, and I can say that Mansons are just that, I viewed a flat and moved in just two weeks after viewing. I was very happy with the service and the staff are very friendly. I would recommend this agency to anyone who is struggling to find a great one."
By Stacie W 3 years ago
"Elena was excellent. The whole process from viewing the flat to signing the contract was taken care of in a timely and professional manner. Emails were replied to very quickly (often within the hour). Elena and the rest of the team made me feel relaxed and comfortable, a stark difference from experiences with other letting agents. "
By WP 3 years ago
"I had never heard of Mansons Estate agents before until I purchased my recent property. I must say the experience I have had was made a lot more pleasant with the constant communication of Elena. all ways pushing and searching for progression which is what you need. She left my estate agent standing and wouldn't hesitate in using these again.
Thank you "
By alan b 3 years ago
"Elena has been so wonderful throughout the selling process. Her best quality is she always delivers what she promises. If she says she will follow up on something and get back, then she always does. She kept the chain moving so efficiently and patiently. Wonderful job."
By Ekta Gulati 3 years ago
"Elena was very professional and friendly. She helped us a lot with everything.."
By Evangelos I 3 years ago
"I have recently rented out two properties with Elena and it couldn't have went any smoother, I found Elena extra professional and friendly, and went that extra mile for me. Thanks for all your help Elena!"
By Joanne C 3 years ago
"Whenever anything needs sorting out, the girls are always happy to help & manage to send someone very quickly. I'm more than happy with the service we received from Mansons & would recommend them 100%"
By Alexandra W 3 years ago
""Elena and the rest of the team provided excellent service. She is very friend and professional. Elena and the team at Mansons made the whole process stress free. I wouldn't hesitate to recommend her or the team to anyone."
By ROng O 3 years ago
"Comment: As current tenants of a Mansons property, we can strongly recommend them. They have been very helpful every step of the way, in terms of helping us sort the paperwork before moving in, making sure everything was running smoothly when we started living in the property, and if we have had issues (eg the fridge broke and needed replacing, which was done with no problems). Elena in particular is very friendly and helpful, going the extra mile by remembering who we are when we go in to the office and offering us tea/coffee etc. I have found Elena to be very professional and efficient, as with all the staff at Mansons. Also thanks to Kayley for being so helpful in sorting out our broken fridge; she went to great efforts to make sure a new one was delivered quickly and at a time convenient for us, which we greatly appreciate We have recently chosen to stay in our property for another year as a result and I would not hesitate to recommend them."
By Nicholas S 3 years ago
"The staff at Mansons are by far the best in the letting industry - they're all amazing and are very efficient and keen to help. Kayleigh was extremely helpful when I needed her help with my move out and was very quick to respond to my emails. The staff are all very approachable, extremely pleasant to deal with, and overall passionate about doing a good job! Very well done to you all, I would highly recommend Mansons to everyone I can! Good job to Nick Manson and his team."
By Charlotte Jamieson 3 years ago
"Felt that she was great to work with, felt my move and everything leading up to my move was so smooth thanks to Elena and the team at Mansons. Great service and would recommend the company to anyone buying or renting a home "
By Louise H 3 years ago
"Elena is one of the team that provides a fully cooperation to anyone deal with this agent. She is nice and popular in dealing with people. My experience with her was amazing, she provided a various services including: following up, provide information, loyalty, and quick respond to quires. I would strongly recommend dealing with Elena in particular, and with Manson in general. "
By Abdullah A 3 years ago
"Elena was a great help from initial contact right through to the move in date. A real pleasure to deal with and would recommend to any prospective tenant or buyer. "
By Lou M 3 years ago
"I've recently moved my property to Mansons after a very long stretch with another agent in the area. The step up in professionalism is remarkable. At all stages my queries have been answered promptly, politely and fully, and I've been very happy with the service so far.
As I live overseas, it's paramount that I can trust my managing agents, and I feel I can sleep well with Mansons in control.
Thank you for your work so far!"
By Caroline B 3 years ago
"Elena is a great professional, she has been taking care of all our requests, and has been able to advance one week our check in. She is extremely kind, and is taking care of anything in our behalf.
By Marc A 3 years ago
"Elena was excellent in providing us a professional and efficient service, even with the hurdle of one tennant not currently being in the UK the whole process was swift and her communication with us was excellent throughout. "
By Craig W 3 years ago
"Elena at Mansons has been a great communicator whilst letting my property. She has kept me fully informed with appropriate charm and efficiency. Would recommend to other landlords. "
By Anne L 3 years ago
"As a previous tenant I've worked with other estate agents before and had a fairl bad experience so was pretty unsure about how this time round would go but I couldn't of wished for a better service. The consistent contact from Gav and updates has been a godsend of reassuring me everything was being handle correctly. Everything was dealt with and finalised writhing brilliant time and I'm now happily moved into my property after only a short period of time sorting everything out. I would definitely feel a lot more satisfied and confident to take on a new property under mansons in the future."
By Casey R 3 years ago
"We have just received our keys today for the property. Elena and Mansons have been an amazing help getting everything sorted to the lead up to the moving date.
They have answered any and all questions we've had and kept in regular contact to make sure everything was going smoothly.
I cannot fault the service or Elena's great customer service!!"
By Jonathan P 3 years ago
No comment left for this review.
By Olivia T 3 years ago
"I don't post reviews very often, but when I do itÂ´s because itÂ´s well deserved, ItÂ´s been a pleasure dealing with the friendly staff at Mansons throughout the time me and my family have been renting in Northumberland. Problems are quickly addressed and the staff go out of their way to help and keep their clients happy.
Kayley and the rest of the staff deserve a praise.
I wouldn't hesitate to recommend Mansons for people looking to rent in the area."
By Kari G 3 years ago
"Elena was well-organised, very professional and friendly. She helped us navigate the renting process, negotiate the terms of our contract and made sure to have everything in place prior to our move.
Her patience and perseverance as well as her considerate attitude made us confident that we have chosen the right agency. "
By Andra M 3 years ago
"This was my first time moving, Masons and Elena made the experience simply, fun and stress free, Elena's kind, fun and bubbly personality took something i was expecting to be boring and made it simple and easy for me to move into the property i was looking for, she was fun and a pleasure to speak to and really helpful so thanks again Elena!"
By JK 3 years ago
"As a landlord, Mansons was recommended to me and that recommendation is deserved.
I had my property up with two agents and Mansons got me 4 times more viewings than the other agent.
You receive regular contact as to interest etc, and all staff you speak to , be that in person or on the phone are extremely polite and professional.
Mansons found my current tenant and their service was exceptional.
I will be returning ( but hopefully not too soon)
By brian d 2 years ago
"Excellent Service and thank you very much.. To Gav and Team , thank you and merry Xmas. "
By Thomas M 2 years ago
"Mansions manage two of my properties - Kayley, Elena, Gav, Debbie and the team are outstanding. They respond to any issues quickly and professionally, ensuing any problems are dealt with extremely efficiently, cost effectively and with the least possible fuss. They have secured good quality tenant for the properties and are always a pleasure with deal with. Thank you so much!"
By Jessica R 2 years ago
No comment left for this review.
By Rebecca B 2 years ago
"Thanks to Gav and all the team for their help: quick responses to my questions, constant support and the ability to find the property perfectly suited for my needs."
By Manfredi C 2 years ago
"Thanks to all the letting team for their professional and friendly approach to letting the property (and a big cheer for Elena who led the campaign) No request was too great, and every email or phone call was dealt with very promptly. I couldn't believe how friendly, approachable and, (very importantly), informed the whole team are. The effective communication within the team at Mansons ensured a great experience - thank you!"
By Alison B 2 years ago
"I am relocating to Newcastle for my job and Mansons were very helpful especially Elena. She made the process simple and easy for me and I would definitely recommend using Mansons to anyone! "
By Amaad Ali 2 years ago
"I have used Mansons on a number of occasions and have always found them very business like, but in a friendly manner.. I would not hesitate to use them again when my next property comes up to rent."
By Clare S 2 years ago
"Elena has been attentive and communicative throughout the lettings process. Her response and advices upon the condition of the property and her ability to enable maintenance and repairs, in a timely manner, were impressive. Elena is a true professional who I would highly recommend to anyone in the lettings business."
By Claire Townend 2 years ago
"Dealing with Deborah at Mansons has meant by selling experience was as painless as possible she was chasing both end both the sellers and solicitors to push this through as both parties wanted to complete as quickly as possible. If I had another property to sell in Newcastle they would be my first choice. I have used two others in the past. Previously they managed the rental of the property as well as seem to find suitable tenants within a short period."
By Wayne G 2 years ago
"I recently bought a flat offered for sale through Mansons. I found Deborah Thorpe to be extremely professional, friendly and attentive from my first viewing of the property to being handed my keys. I had problems with my solicitor not dealing with matters as they should, meaning that the process was becoming unnecessarily stressful. Deborah stepped in and did all that she possibly could to ensure that everything stayed on track, chasing my solicitor and keeping me informed, reassuring the vendor on my behalf and calming my frazzled nerves. Thank you Deborah."
By Angela G 2 years ago
"I recently rented a property through Mansons and I must say their service levels far exceed any other agent that I have used in the past. The speed with which they handled my letting was unbelievable.and everything was done for me, the minimum of effort was required on my part. Top that off with super friendly, polite and proffesional staff and you get a letting agent who in my opinion are top of the league."
By PR 2 years ago
"Many thanks to all the staff at Mansons,
Especially Nick, Kirstey, Graeme and Gavin who have all helped to make the process of letting our flat uncomplicated and straight forward."