Since joining the team, I have successfully passed the Technical Award in Residential Lettings. I am passionate about achieving the best results and ensuring the Lettings process runs as smoothly as possible, from application stage through to management, for both landlords and tenants.
"I have let my house, Corrie Knowe in Trearddur Bay, Anglesey since 2006 through agents, Williams & Goodwin.
While the staff have always been very good most recently Jemma Jones has provided me with an unparalleled quality of efficient service combined with a friendly manner.
By S Donaghy 1 second ago
"We found their service to be friendly and efficient.
From our initial contact to arrange the viewing to signing the tenancy agreement all of their staff were courteous, friendly and helpful.
Communication is very good and they responded quickly when we phoned to report the front door lock had broken.
We would not hesitate to recommend them to anyone.
By Richard S 3 years ago
"We have been tenants of two properties, for the last nine years under the Williams & Goodwin Agency. Overall they provide a good quality service, which we are happy with. Both Jemma and Greg are very helpful and courteous, especially with regard to getting household fittings repaired due to breakdowns etc. The main quality though is that they listen and give good advice when required. We say Keep up the good work!"
By Michael W 3 years ago
"This will be my sixth year using Williams and Goodwin. I use the fully managed service.
Communication is excellent whether, via telephone, e-mail or post and Jemma, my property manager, and the company have always been helpful and sorted out any issues promptly.
Management visit reports, done by Greg, are easy to read and understand and carried out regularly. If repairs are noted on the report, with the landlord's/lady's consent, they will send you quotes, and because they use local companies to work for them it saves you looking for workmen for repairs. However, you are not obliged to use them if you do not wish!
Organising external contractors for electricity, plumbing and gas, or re-decorating is also no trouble for them, and I have found their tradesmen to be very efficient, cost effective, and are well known in the area as good tradesmen.
During the vacant period, they will arrange, with your consent, for the property to be cleaned, and any works needed are always done. When one of my tenants caused damage, which was not just a wear and tear issue, they used the dispute resolution service with the DPS to claim money owing. It was no hassle for them to help resolve the issues. They have also taken money from a deposit, with the tenants agreement for a minor repair.
When a tenant leaves, if you want to re-let they always put the property back on the lettings market immediately, to avoid a void period. I am particularly pleased to receive regular updates as to progress when new tenants are vetted- there is never any need for me to go chasing information.
Jemma (and the team) in the Llangefni office has been particularly helpful and efficient- thank you! I will certainly be using their services again in the future when I'm looking for another tenant."
By Rachel B 3 years ago
"All the agents in the team in Llangefni were really kind helpful and went out of their way to make our move as smooth as possible.
They conversed with both ourselves and my parents (guarantors) in an efficient professional and extremely friendly and helpful manner.
They went above and beyond and I cannot thank Gwenno enough! Their welcoming and approachable and friendly manner helped us through the process and made it a lot less stressful.
Thank you so much.
Keep up the good work!
Hannah X "
By Hannah P 3 years ago
"From the day that our rental property became available Williams & Goodwin advertised it that day and the viewings just flowed in! This, in turn meant that it was occupied again within seven weeks with tenants that matched their and our needs. Jemma & Gwenno were particularily helpful informing and reminding us of every aspect of the process. They even found us an electrician at short notice which was particularily helpful.
Diolch i Williams & Goodwin am ddod o hyd i denantiaid delfrydol i ni, roedd y gwasanaeth a gawsom yn ardderchog. O'r hysbysebu ar y we a'r swyddfeydd - i'r cyswllt rhyngddynt a ni drwy gydol y broses, roeddent yn werthfawr iawn, Williams & Goodwin i ni bob tro o hyn ymlaen."
By Olwen G 3 years ago
"I have had personal experience dealing with the staff from the Property People Residential letting and have been very happy with the way they perform their duties as being courteous, helpful, professional and friendly towards their clients."
By Gordon P 3 years ago
"Received excellent service throughout the whole procedure of private letting. Greg makes quarterly visits to ensure that everything is running smoothly for us. Any problems are dealt with by Jemma in the office and are dealt with super efficiently. I would recommend this company to anyone."
By Julie P 3 years ago
"I am in the middle of moving home from Yorkshire and decided to rent a property while searching for a new home on Anglesey. Both Jemma and Gwenno, at the Llangefni branch, gave a first class service and sorted everything out for me for a smooth move. They are very welcoming, professional and approachable with queries responded to practically immediately. This is how customer service should be."
By Paul B 3 years ago
"We found Jemma Jones and Greg Horsman 2 of the nicest and most helpful people we have ever met. "
By DAVID & ANN L 3 years ago
"I was helped by Gwenno and others at W&G for over a year as I tried to find a property to come home to after 30 years in the USA. I had to be in contact from the States, and I was given every help in finding just the right house in just the right place.
The staff were patient with me and kept me posted all along the process.
Thank you all for taking care of all my fussy needs!
By Roz L 3 years ago
"Jemma Jones has been wonderful always helped with any queries we've had and has solved issues that have risen.
Appreciate everything she has done for myself and my family. "
By Anastasia R 3 years ago
"Gwenno and the other staff at Williams & Goodwin have been very helpful from the outset of our property search. Unfortunately we kept missing out on the properties we were interested in but Gwenno would regularly update me with potential new houses fresh on the market. The personal service was great and truly appreciated, especially as the search was honed in to our particular requirements (having a pet a tow for example!). Many Thanks, I look forward to using you for my future property needs."
By Ben D 3 years ago
"Very helpful friendly staff"
By Sue C 3 years ago
"From the minute we walked into the office to the time we handed our keys over everything has been dealt with in an effective, efficient and friendly manner. The responses, inventory and paperwork are extremely thorough giving us confidence in the fact that our home is managed by a professional team.
Jemma and Greg are a credit to the company-both very personable and professional.
We wouldn't hesitate to recommend Williams and Goodwin as an agent of choice."
By RUTH H 2 years ago
No comment left for this review.
By Gareth J 2 years ago
"It was the first time property search for me and my partner and we really had no idea what we were doing. Kelly, and all staff at Williams and Goodwin were extremely helpful pointing us in the right direction and giving us all the information we needed and more. We have ended up with our first rented property and it's perfect for us. We will definitely be looking towards Williams and Goodwin when we're in a position to buy!"
By RR 2 years ago
"They provide the best service, the staff are all very professional and friendly.
Gwenno Griffith who manages my property is without doubt the most organised and dedicated agent! I will be adding to my property portfolio and i will make sure that Gweno from Williams & Goodwin the property people will be managing it!"
By Martin P 2 years ago
"Very pleased with the service provided, very courteous, professional and helpful at all times."