"We were very fortunate the house we wanted most came on through Whitley. Over the last 18 months we have dealt with all estate agents in and around West Drayton and Whitley really stood out from the crowd. They showed us every house and flat we wanted to see in that period - that is of course their job, but not all agents are so obliging. Once our offer had been accepted, Whitley progressed the sale efficiently, kept us updated with progress and did not put us under pressure to agree to unrealistic deadlines. What could have been a complicated purchase took a little over three months to complete.
If youâ€™re thinking of instructing an estate agent in the area, thereâ€™s a reason Whitley encourage feedback from buyers and sellers through Rateragent. If other agents donâ€™t encourage feedback, thereâ€™s probably a reason for that too!
Whitley finally found us our dream home, and we will use Whitley when itâ€™s time to sell many years down the line.."
By Keith S 3 years ago
"We found that all of the staff at R. Whitleys, West Drayton were second to none during the roller coaster ride of our property sales which included trying to coordinate the selling of two houses at the same time and buying one 70 miles away!
The staff were at all times friendly, professional ,supportive and patient during a very stressful and challenging time for us. With many phone calls backwards and forwards over a number of months with lots of questions whether trivial or important, the staff were amazing an experience that will stay with us for a very long time.
We wouldn't hesitate to recommend R Whitley West Drayton."
By SANDRA H 3 years ago
"Professional, friendly and extremely efficient during the sale of my elderly mum's house. The staff at Whitleys are wonderful. A huge thank you to Ben who kept me informed regularly along the way and for patiently explaining things more than once! Thanks also to Richard who went above and beyond the call of duty when my mum got into a couple of tricky situations! I cannot recommend them highly enough to help through the stress of buying or selling a property. Thank you again Whitleys.
By Sandra M 3 years ago
"Whitley and Co were excellent from start to finish. In what turned out to be a protracted sale they kept us fully informed at all stages of proceedings. I received regular update phone calls and confirmation Emails whenever the need arose. All the staff were extremely polite and thoroughly professional.Nothing was too much trouble..I would have no hesitation in recommending Whitley and Co ."
By Jennifer C 3 years ago
"We as a family needed my mother's house sold without disruption to her. Everyone from the start of the process was understanding and helpful. An open day 5 days was organised whilst mum was away and from that a sale agreed. Ben, Jonathan other staff kept us updated at all times and were always happy to answer calls and respond in a very timely fashion to any queries. We would recommend R Whitley to any seller. "
By Wendy R 3 years ago
"I'm really glad we chose R Whitley to arrange the sale of our apartment. Everyone in the team that we dealt with (Richard, Jonathan, Ben & Mark) were so helpful and professional. Within days of putting our property on the market they'd arranged countless viewings and we received five offers in the first week alone.
Very reassuring to deal with such a knowledgeable & courteous team - I only wish my solicitor was as good!"
By Russell P 3 years ago
"My Sister and I decided to instruct R Whitley and Co.. Due to them being a long standing family firm, with core family values; which our late parents would have wanted. and I had purchased a property from them in the past.
They are very pleasant to communicate with and have a high degree of professionalism and are prepared to go the extra mile.. We were kept fully advised throughout the sale..
Our thanks go to Richard for his determination in bringing the sale to a satisfactory conclusion..
We would have no hesitation in recommending Whitley's in the future.
Once again our sincere thanks and well done.
By Lynn T 3 years ago
"I purchased my home nearly twenty one years ago through Whitleys and have now sold it through them. Unfortunately they don't cover Cornwall where I am going. The whole team have been wonderful and have kept me up to date all the way through the process -I couldn't have asked for more.
Maggie H and RUBY"
By Maggie H 3 years ago
"Agents and staff at Whitley are very helpful, polite, courteous and friendly. Whitley gave good advice regarding the offers received; drawing our attention to a variety of criteria and potential positives and negatives. Unlike some estate agents they were not focussed solely on the highest offer. We were able to trust Whitley to represent our best interests throughout the whole process; we never questioned their integrity. Whitley work on a one-off fee basis; they will continue to market and support buying/selling for the agreed fee, regardless of timescales. Despite an unusually lengthy process (through no fault of Whitley's), we never felt pressured or rushed. "
By Chris G 3 years ago
"The agents were very helpful (all of them).
Very good communication and help. for the buyer. Answering all the email and helping both sides to make it happen.
I could not recommend them highly enough."
By Magdalena L 3 years ago
"We deliberated long and hard before deciding that this was the right agent for us and it has proved to be so.
Communication was good throughout what seemed an never ending process- it's the process that's wrong not the agent !!
They always accompanied on viewings which was very helpful.
Many thanks to Jonathon, Richard and the team."
By Roy D 2 years ago
"Everyone at Whitleys has been friendly and professional in selling my house. I've been kept informed by phone and email and also felt able to go into the branch to discuss any concerns I may have had. My impression is that you are a good team."
By Gillian S 2 years ago
"Excellent Service took all the stress and worry out of selling my property handled all the viewings and kept me updated all the time never had to chase them once. Customer Service is excellent compared to other Estate Agents I have used in the past. Would highly recommend them. Would use them again"
By Julie E 2 years ago
"We bought our house in 1978 through Whitleys and when it eventually came time to sell we sold through Whitleys It was interesting to deal with the next generation. The professionalism of the service was second to none and the manner in which all aspects of the sale were handled could not be faulted. Thank you Jonathon and Mark for all of your help in this matter, "
By Jean B 2 years ago
"Good to use a small family run estate agent. Staff quick to return calls and always professional."
By Sarah M 2 years ago
"I received excellent service from extremely pleasant and friendly staff who made the sale of my home as stress free as possible. It was a pleasure to do business with R. Whitley & Co. who are clearly experts within their field."
By Jack L 2 years ago
"As first time buyers, my partner Hannah and I needed help throughout the process and R Whitley were amazing. From the very beginning we met with Jonathan Whitley who couldn't have been better, knew exactly what scheme we were on and what our budget was.
During the purchasing process, Jonathan was available for questions or any doubts that we had. Also when we needed assistance, Jonathan pointed us in the right direction.
Hugely recommend anybody who wants assistance and constant professionalism throughout the buying process. R Whitley as a company made the whole process a little easier than others involved did.
Thanks very much Jonathan Whitley and Mark Groves.
Adam Ruffell & Hannah Lowder "
By Adam R 2 years ago
"I've recently sold my flat with the help of Jonathan at R Whitelys.
Through no fault of theirs I had a bad impression of estate agents but Jonathan has completely changed my opinion on this.
Good advice. Quick responses. Regular feedback. Never left to chase them. Friendly and professional every step of the way. leaving you feeling confident in their hands.
I would definitely recommend to family and friends."
By Chatlotte C 2 years ago
"I was extremely pleased with the service from R Whitley and co, both as a seller and landlord.
They always acted with care and professionalism in all our dealings.
Jonathan was always helpful and available and my thanks go to all the staff.
I would thoroughly recommend them.
Ray R "
By Ray R 2 years ago
"Thank you Johnathan, you were a breath of fresh air after our awful experience with another estate agent. Your professionalism saved our third try in moving to Prestwood.
Always kept us fully informed, did a race against time when we were handed a deadline.
We bought our house in West Drayton from Witleys some 36 years ago, the business remains a top Estate Agent.
By Sylvia S 2 years ago
"R Whitley's were brilliant from the start of our house sale right through to completion.
Always kept us informed of every detail and were honestly excellent. Would highly recommend!!
By Joanna Q 2 years ago
"We were very happy with the way in which Whitleys handled our sale. From the initial house price estimate, through the viewings, offers and to completion, Whitleys handled everything in a calm professional and helpful manner. Always courteous and unfailingly cheerful, they responded promptly to issues as they arose, providing advice on what they considered to be, and were in our best interests. When our front door lock broke accidentally, they stepped in to sort it out quickly and at no cost. Highly recommend them."
By Ed B 2 years ago
"Excellent service from valuation to completion. They managed to sell the property only a few days after going on the market. Jonathan's friendly nature was appreciated and he always kept us up to date with progress. Would definitely use them again in the future."
By Caroline S 2 years ago
"The team of people that I worked with were brilliant, from the person who first took me out to view several properties to the people who answered the phone every time. The particulars for all of the properties were very professional and informative with accurate floor plans. I was able to have regular contact with my agent who kept me informed all the way along and was able to provide me with invaluable tips and advice as a first time buyer and walk me through exactly how the whole process would work and any bumps that there may be along the way. We were able to complete a leasehold purchase from start to finish in two months. A wonderful service, thank you :) Highly recommended and I will certainly use them again."
By Stuart F 1 year ago
"My experience with the team at R Whitley was very good. They were always patient, clear, precise and friendly. I felt confident that they were carry out their duties to the highest level irregardless of the value of the property. I felt comfortable dealing with them and engaging in conversation regarding my purchase. "
By Kerrin R 1 year ago
No comment left for this review.
By Zaed M 1 year ago
"We asked Whitelys to sell our home and at the initial meeting Richard gave us all the information that we needed. He valued the house at a sensible price and a member of staff attended the viewings. There were only four viewings before we had a buyer. The service provided was excellent and the staff answered all queries quickly and politely. The professional attitude made the whole process a lot less stressful. We would recommend this firm and the staff were polite and courteous throughout."
By Carol N 1 year ago
"R Whitley and co, provided nothing but an exemplorary service with unwavering professionalism.
In 20 years of buying and selling properties, this was the first time I had truly experienced an estate agent acting in an exemplorary manner that puts other industries to shame.
I would have no hesitation in asking them to sell my home, or in approaching them to see if they could source a property that I wanted to purchase.
I have no doubt that anyone using R Whitley and co will be impressed. They are the only agent I would consider using in the future, the question would be, would they represent me?
A true pleasure to deal with throughout.
By Alex B 1 year ago
"Having had some experience with other estate agents who seem to only be interested in the sale and not in providing a service, I was pleasantly surprised by this family business. They did all that they could to facilitate a smooth sale whilst all of the time keeping me well informed and even offering me their personal mobile number to call out of hours so that i could stay in touch when the buyer started to play games.Selling a house and moving is a well known stressful activity and yet they did all that they could to minimise the difficulties, over and above my expectations. I have no reservations in recommending their services to others."