"very professional and to the point. all my lettings and sales are dealt by this agent."
By tariq mahmood 3 years ago
No comment left for this review.
By Robert W 3 years ago
" Have been ripped off by other agents so great to find Naz who is very customer focused and helpful.. He found good tenants in promptly and . management charges are very reasonable compared to other agents. He went out of way to advise when had problems with previous tenant even though not managing the property so I would thoroughly recommend to others "
By wendy t 3 years ago
"We had quite a difficult chain and Thomas Marsh were excellent could not fault them. They always kept us in the loop of what is happening and with out the help of all of them our chain would of fallen apart.
They went above and beyond for us to be able to sell as quickly and efficiently as possible.
From the valuation when Naz visited us he understood that we had not done this before and explained the whole process thoroughly and answered any questions we had.
Brilliant service even when they was short staffed will definitely be recommending to everyone!"
By Sarah A 3 years ago
"A very big thank you to Alette Cooper for the impeccable serviced we received finding our new rental home. Alette has been amazing, fromt he word go Alette was hands on and didn't stop at anything until we were sorted. Alette is extremely professional and gets ht ejob done professioanally. Thaank you so much to Alette and Thomas Marsh."
By Michael M 3 years ago
"I couldn't have been happier with the service I received from Thomas Marsh as my selling agent. They were prompt in passing information over to me, in dealing with matters and acting on my behalf. The staff I dealt with were kind, enthusiastic and pro-active; I would recommend the company to anyone. "
By Chloe W 3 years ago
"We would firstly like to extend our thanks to Patricia, Naz and all the team at Thomas Marsh for their patience, expertise and cheerful comments that got us into our new home and sold our old one. Despite mant twists and turns, lost properties, not due to our or their fault I may add, and a series of amusing calls we are now in our new home. A very professional and thorough team that take care of all the details, thanks again guys."
By Steve & Penny S 3 years ago
"Needed to sell asap as not to loose the chain were were in.
Thomas Marsh responded very quickly to the stressed state we were in.
Even though they were out of area they held an open day and sold in that one day with three offers of full asking price on the table.
They were friendly and understanding giving time to listen to me.
Once sold case went to their advisor who worked very hard to keep the chain of 5 all together and gave them reassurance this sale would go through as quickly as it can.
Communication is a key factor along with honesty which they gave.
I could not praise enough how Thomas Marsh work as a team treating you as individuals.
There ethos as a company is so true."
By Joanne R 3 years ago
"We were dealing with 3 estate agents in our recent move and Thomas Marsh were heads above the rest.
Pat in the office needs a special mention. She is dedicated to moving the sale forward once an offer has been accepted and being the middle man. You would think this is what all estate agents do but surprisingly they do not. Pat was a breath of fresh air and without her the process would have been 10 times harder.
I highly recommend their services!"
By Katy P 2 years ago
"Although four purchases fell through on us in under a year, Thomas Marsh stayed confident and helpful and routinely went far beyond the call of duty to ensure the sale of our flat and eventual purchase went through as smoothly as could be hoped for under very exceptional circumstances. It was our pleasure to be able to purchase through them, as well as sell, as we firmly believe they earned every penny of the commission due to them. A class act who we would have no hesitation in recommending, and using, in the future!"
By Peter R 2 years ago
"Thomas & Marsh have been my agent in regards too letting my flat out.
They have always been very helpful in every single way.
Questions, update communication , .
Although, i leave overseas my flat has always been looked after and i never had too worry.
A big thank you too Alette!!"
By jonas s 2 years ago
"Naz and his team provided a complete service taking care of everything for me. It is said moving home is one of the most stressful experiences in life so it is good to know you have a competent team on your side.
Not everything went to plan and there were difficulties inflicted upon the process by naive and inexperienced players. I was ready to quit but Thomas Marsh managed to swing all players into action. They are prepared to take on the extra work needed to deliver a complicated process smoothly and to everyone's satisfaction. I could not describe them as an ordinary estate agent, they are extraordinary and I expect to see them develop into a nations favourite.
By Martyn W 2 years ago
"Without a doubt Lauren is my hero! (And needs a pay rise!!!)
Naz you negotiated a good deal (there's always hope for more! However,maybe you could of kept me more updated when my buyers sale fell through!)
Bailee you cooked in those suits, in the heat of summer, to show a professional approach when showing my property. Thank you. (However more information about the property prior to showing would of been a bonus)
Finally to Lauren - there aren't enough words to describe how she kept me sain in the final process. She went above and beyond what she needed to do. Thank you so much. "
By Sally T 2 years ago
"My husband and I would like to say a big thank you to the team at Thomas Marsh. We recently sold our house with them, and would highly recommend them to anyone else wishing to sell their house.
The team are professional, yet friendly and ever so helpful. I forgot how stressful moving was; but the team definitely took the stress out of it. We canâ€™t thank them enough for this!
Dan came to value our property, but we felt no pressure in putting the house up for sale with Thomas Marsh, because there was no â€˜sales-manâ€™ spiel, unlike another agent who also came to value the house.
The house was added to Rightmove within a matter of hours â€“ they wasted no time in getting the property sold, and we really felt that we were being looked after.
The process from start to finish had a few hiccups, but the team managed these for us and relieved us from the stress. Whenever we picked up the phone there was someone at the other end ready to answer any questions we might have. (and I did call a lot - so thank you for putting up with me and my numerous questions!)
Thank you to Dan, Bailee and especially Lauren, who worked tirelessly with our buyerâ€™s solicitors to finalise the completion as soon as possible.
I wouldnâ€™t hesitate to use them again."
By Ciera B 2 years ago
"The whole team at Thomas Marsh (grays) have been amazing throughout the purchase of our first property. The staff who I was in regular contact with, Bailee, Naz, Dan and the very patient Lauren all gave us the best customer care which made us feel so comfortable and reassured. I would recommend these guys to anyone and I will be returning to them to sell my flat when the time comes. "
By victoria l 2 years ago
"Thanks to everyone at Thomas Marsh but especially Alette I recently moved to Australia and rented out my house which went speedily and efficiently. I have since put another house up for rent but this was a particularly tricky situation due to my location and without Alette sorting absolutely everything out I think I would still be going into the spring next year. Naz get a little mention as well for popping them on the market as well thanks mate top man.
By Graham H 2 years ago
"I contacted Thomas Marsh regarding a property to let. The service was absolutely amazing. A big thank you to Alette who went above and beyond to make my move go smooth and in less then a week!
I would recommend Thomas Marsh estate agent to my friends and family. "
By Hida S 2 years ago
"Naz and the team at Grays have been letting my properties for some years now. I can say the personal and professional service is second to none. They are always ready to go that little bit further to ensure that all runs smoothly. They provide an outstanding value for money service.
Many thanks Naz and all the team for your continued efforts."
By Alberto P 1 year ago
"It was a pleasure dealing with Thomas Marsh and mainly with Lauren as I was in touch with her throughout the process of buying our home. She has been very proactive, always ready to advice on the next steps and eager to help and speed up the process when needed. A big thank you from Alina!"
By Alina M 1 year ago
"From the initial meeting and valuation by Naz, to the accompanied viewings carried out mainly by Dan & Bailee to the completion of the sales process carried out by Lauren, the whol;e process was done in a professional & efficient but friendly manner.
A special mention must go to Lauren Tait who kept the sales process moving and dealt with any queries quickly and always with a smile. She kept me constantly informed with everything and went 'the extra mile' to make sure things progressed to the completion date with as minimal stress to me as possible :)
The 24 client online portal is ideal to keep up to date on the 'footfall' online of enquiries, viiewings, offers etc after hours and at weekends.
I would definitely recommend Thomas Marsh in Grays to anyone thinking of selling."
By KAREN RICHARDSON 1 year ago
"I must say if someone had told me that my property could get an offer of full asking price in less that 24hr on the market . I would have had a good laugh myself . But Thomas Marsh proved me wrong in less that 24hr of put my property on the market it was given an offer of the full asking price . By that very week , I was able to accept an even higher offer. I must say my experience with Mr Naz who took care of the sale was amazing ,his dedication and attention to details set my property to great heights. I felt I made the right choice choosing to sell my property with Thomas Marsh . 5* Thank you"
By Rechel A 1 year ago
"Thomas Marsh is one of a kind team. From start to finish the service is excellent. I personally think that every time you talk to one of the team they always manage to make you feel that you are part of the family. I have bought and sold property a few times myself but never encounter an estate agency as brilliant and caring understanding to any situation arises. Buying or selling a property is always stressful but they always seems to make you feel as your just buying a a bag of sweets.. The team takes understanding and caring into another level , I will certainly in the future use Thomas Marsh again. I will give 5 star the team in all aspects.
Special thanks to Naz, Laurent,Bailey, Dan."
By Agnes N 1 year ago
"I was very happy at the service I was given throughout the process of renting my property. While there was not a tenant that was found as quick as I would have liked the commitment to marketing was impressive. The follow up documentation was very clear and flexibility of giving me any information was always undertaken with a pleasant manner."
By Michelle W 1 year ago
"Fantastic service, always happy to help. Alette is always very responsive, polite & friendly. Wouldn’t use any other estate agents, Thomas Marsh really do go the extra mile. Massive thank you for all your help & advise over the last year.
By Ryan S 1 year ago
"Very happy with the drive and commitment Thomas Marsh gave for the letting of my flat and in particular, letting negotiator Jasmyne.. Jasmyne is top class and drove the letting from initial offer to completion. Weekly and daily updates as the letting progressed. Thank you very much and highly recommended. "
By Claire F 1 year ago
"I cannot thank Thomas Marsh enough, they have been so patient, kind, informative, professional and accomadating. Things didn't always go to plan but you guys pushed everything through! Really happy and would highly recommend!"
By LC 1 year ago
"This isn't the first time we've used Thomas Marsh, and it probably wont be the last.
They really know their stuff and were very focused on getting us the best deal and making sure the transaction completed smoothly.
They are definitely worth their fee. Without a doubt we got a higher selling price because we used them."
By James W 10 months ago
"From beginning to end Thomas Marsh have been fantastic dealing with my sale. When first meeting Naz, I found him to be knowledgeable, honest, transparent, realistic and genuine. After being with another agent previously for 6 months without one offer being made in that time, I was pretty jaded by the whole process., but Thomas Marsh got me an offer within the first day of it being on with them.
Bailee has been fantastic these last couple of weeks going above and beyond to push my sale through to exchange. He has always been extremely professional and understanding, especially when dealing with my desperate pleas for help in trying to hurry solicitors along, and chase up other parties in the chain - I cannot praise his efforts enough!
Everyone else I have dealt with at Thomas Marsh, have been friendly, polite and professional and have always delivered on what they set out to do.
My only regret is not going with Thomas Marsh the first time around.
Genuinely a great team of people.
Many thanks, Beckie and Jaume"
By Beckie B 8 months ago
"Jasmyne & Naz have been so helpful from day one.
You can always expect helpful advice and from a cheery friendly voice when you use Thomas Marsh. I cannot recommend them enough."
By Nat P 7 months ago
"I've just sold a property through Thomas Marsh in Chafford Hundred which I've owned and let for 20 years. I can only recommend them. Having used Bairstow Eves/Countrywide as a letting agent for 10 years on the house with many issues not aided by them and a successful case against that agent with the Property Ombudsman I was looking for another local agent I could trust to sell on the property once it had been 'put right'.
I spoke with a good number and selected Thomas Marsh based on the feedback on this site. Very pleased I did. While it took longer than I'd hoped to sell, Bailee and the team were always; available, direct, professional, helpful, informed, honest.
I've been a landlord for many years and dealt with many agents., From a sellers perspective here they were great, with reasonable fee's, were always ensuring footfall or giving feedback. I'd happily put another sale in their hands."
By Scott A 7 months ago
"We bought a home recently which was being sold through Thomas Marsh.
The estate agent Naz, was always very friendly, helpful and quick to respond to any queries. Thank you!"
By magdalena S 6 months ago
"Having engaged previously with another Local estate agent, who really didn't come true to form in my opinion.
I was recommended to Thomas March, so decided to jump ship and allow them to market my property.
What a contrast !!! Every single member of staff went the extra mile to keep me updated on the sale. I sold and completed without a single issue,
By steve s 6 months ago
"Just sold my property with Thomas Marsh and the service was excellent and professional. Always responded to calls and any questions I had. All the staff in the office were friendly and helpful. Thanks again especially to Naz and Chelsea for all your help throughout the whole process. "
By Veronica A 6 months ago
"Ms Devereaux made our first experience with renting a place extremely easy and pleasant, and we couldn't be more grateful.
She rang us up about a place that we'd thought we'd missed, and in less than a week we'd both gone to view it on different days.
Then, throughout the process, she put up with my insane number of phone calls, and didn't once sound perturbed/put out. She was honest and helpful and fast to respond in all correspondence and getting everything set up.
We didn't expect it to be nearly as easy as it was.
By Warren K 5 months ago
"In summary, a very bad and inadequate experience, the worst we've ever used among all the agents. We chosen them for cheap cost but it turned out to be nightmare.
Firstly, not educating the tenant it's a full management services letting and allowing tenant contact the landlord directly which caused major issue at later stage.
Secondly, quarterly inspection wasn't done properly and not noticed landlord's item/ white good was removed by tenant and replaced with a tenant's item. Continuously written in the report with incorrect information and not taking further action to notify the landlord for the non approval removal of item from property.
Thirdly, landlord found out about the removal of item without consent and seek them for clarifies, they put the blame on landlord and subsequently dismissed and discontinued the service engagement with landlord as a result for not been able to rectify the issue.
Fourth, some pictures within the property was not taken for check in inventory report even though the report itself covered the details of the area. Seek their clarification and turn out they refuse to resolve this and simply shut down by saying 'this matter is closed, no more further communication will be carry out'. All statement above were supported by evidence if they deny their involvement. Property ombudsman involvement is needed to prevent any landlord/ tenant to become a victim."
By Melanie C 4 months ago
"We have sold our property through Thomas Marsh in Grays. In our opinion they offer individual approach with professionalism. They answered any questions we had with no fuss. Despite challenges along the way, they acted professionally and supportively at all times. Sales coordinator was regularly informing us about the progress of the sale of our property, which helped ease the stress associated with the process. Would recommend them to anyone."
By Joanna K 3 months ago
"Naz & the sales team at Thomas Marsh were brilliant. I wasted 2 months going to another agent, I should've gone to Thomas Marsh from the beginning. Naz' advice was crucial to getting the house sold. Nothing was too much trouble & we were kept informed through the whole process. Would recommend highly. A very happy client here!"
By Sangeeta H 2 months ago
"From the moment we viewed and offered on a property with TM, in particular Chelsea Johnson, we were kept fully informed of the progress.
It was a complex chain with complex issues. This company left the other professionals standing, an absolutely outstanding service."
By Beverley T 2 months ago
"From the first meeting with the TM to completion they have been very helpful, supportive and knowledgable. Our sale was rather drawn out and very frustrating at times but Naz and his team were always on hand to assist and put converns to rest.
I want to thank all at TM for your work. "
By James S 1 month ago
"I highly recommend using Thomas Marsh they have been professional reliable and helpful they tell you truthfully what's happening which I for one fully appreciate. They were never to busy to answer my questions and always provided the help we needed. I fully recommend that if you want to sell your property give Naz, Chelsea or Bailee a call they don't just market your property they are with you every step of the way Thank you all we could have done it without you all "
By Kay W 1 month ago
"Firstly I would like to thank Naz, Craig and Chelsea at Thomas Marsh for exceptional service right from the start. I firstly dealt with Naz who was freshing with his calm yet informative approach, I was quite ambitious with my valuation for my property and this was agreed by the agent. The local corporate estate agents stated it wouldnt be possible to achieve the amount that I was looking for, but Thomas Marsh were confident from the get go, Craig dealt with the viewings and was always giving feedback after each viewing and giving recomendations.
Once a purchaser was found at the asking price, I dealt with Chelsea-very on the ball, she made sure the purchase was smooth and stress free. I could not recommend Thomas Marsh estate agents enough.