"Tonte has been interacting with me in the last month or so towards the checkout process. his response timeliness, comprehensive and proactive communication has made the process smooth and a pleasant experience..
Wish you the best for the future Tonte.
By Bijaya B 3 years ago
"I had problems with my heating in my apartment on a very cold day. Tonte went above and beyond the call of duty and provided a great service in arranging to fix the problem. He communicating well, acted fast, and with a nice manner. A very good experience! "
By cj w 3 years ago
"Tonte has been in communication with me last few months. He has been really helpfull with all my request no matter how simple or complex. All his reponses have been comprenensive, and any folllow has been quick. It has made all my process smooth and easy. I feel confident with the service and really apprecicate his proffesional, friendly and effcient attitude. He is a real asset to your organisation. Wishing all the best. Sushila."
By Sushila K 3 years ago
"I dealt with Tonte regarding two issues, in both cases he was very courteous, helpful and prompt, and provided a quick turnaround witih regards to a solution"
By Ronan W 3 years ago
"Tonte has always been helpful whenever I have an issue. He is conscientious, warm-hearted, efficient. What's more he is familiar with the market where he is working. That's why his advice or suggestions are not only responsive and also insighful. "
By paul z 3 years ago
"We have been with life residential for over 3 years at Denison House and this was the first time that we received such good service in the past 3 years (after our initial interaction with Jack Spellman who also provided great service when we initially moved into an apartment with life residential back in 2013) Tonte responded to our query immediately communicated effectively , got the matter sorted and also followed up with us to see that it has been completed to our satisfaction. I can be confident that he is a great asset to your company, given the unsatisfactory levels of service we have received from our previous property managers at Life. We will look forward to continuing our relationship with Life Residential should you have such great employees as Tonte , who provide a seamless service to make our lives that much easier.
By Sarasi R 3 years ago
"Tonte has been dealing with our issues for the past few months in a very effective manner. Before him, we had 4-5 other property managers and he is by far the best one. He responses quickly, he gets the job done ASAP and he is always friendly, approachable and happy to help us."
By Maria K 3 years ago
"I phoned LifeResidential and they tried to connect me to Tonte but his line was busy at the time and I requested a call back. He called me later on and I explained to him the problem with the washing machine and he realized the importance of getting it working soon and arranged someone to come and look at it the next day. He remained in communication to let me know what was happening from the beginning to the end. The contractor arrived on time and sorted it out quickly and I am very pleased with this short turnaround and Tonte and the contractor's professionalism and communication skills. Thank you."
By AR 3 years ago
"Having had a few issues with the property I moved in to, Tonte helped fix all of them. Although we stumbled along getting each one of the issues ticked off the list, I would really like to call out Tonte's positive attitude and professional communication.in his dealings with me, following up at the end of the day to ensure completion. Thank you, once again! "
By nicole p 3 years ago
"We've been working with Tonte for the over 2 weeks and he was fast in resolving our issues/problems. So far it has been a great experience and his advice helped us. "
By George V 3 years ago
"Having moved to a new apartment in Lewisham, Tonte has been very helpful and friendly, responding quickly and efficiently to all my emails and sorting out issues promptly. Thank you Tonte for all your help!"
By Kate C 3 years ago
"Tonte helped me concerning 2 issues. The communication was very good and Tonte was very proactive and efficient. It was a pleasure to exchange with him.
By Adrien Z 3 years ago
"Only recently had communication with Tonte, he's been very helpful and friendly in his communication. "
By Gavin W 3 years ago
"Tonte has been able to resolve any queries or issues that I have had in a timely manner, and has been very approachable and polite during every interaction that I have had with him. Happy with the service I have been receiving. "
By Kimberley C 3 years ago
"I have recently moved to my new apartment, and from the first day been here Tonte has been very helpful and friendly, responding quickly and efficiently to all my emails and sorting out issues promptly. Tonte is proactive, always willing to advise and help me with any case.
He is an excellent professional and itâ€™s been a pleasure communicating with him."
By Spyros S 3 years ago
"Tonte is an efficient, friendly and fantastic Property Manager! Any time I have an issue with my property, he is swift to respond and any issue is fixed quickly and professionally. His friendly manner also makes reporting any issues so much easier and stress free."
By Stacey B 3 years ago
"If only there were more stars to rate! Tonte has been Excellent to work with during my tenancy and has always been available to provide clear cut communication for all my requirements and enquires. Always willing to help with a smile at the other end of the line. Definitely has a bright future ahead of him."
By CB 3 years ago
"Tonte has been recently allocated to my property in the last couple of months. I've been renting for the last 4/5 years and he has been a pleasant surprise.
Tonte has been extremely responsive and has always ensured matters are dealt with ASAP. Most importantly If the matter cannot be resolved quickly Tonte ensures that we are always kept well informed and are updated as and when he receives information, something many other in his line of work fail to deliver on.
All in all great customer service and can only hope more estate agents/property managers were like him."
By Azaad M 3 years ago
"I have been interacting with Tonte for quite a while now and i must say that he has been prompt in his services to your delight. Good job Tonte..Way to go"
By mrinal c 3 years ago
"Tonte has dealt with any problems that occurred with the utmost integrity and in a timely fashioned. We were very impressed with his professionalism. He is a real asset to Life Residential.
Tom and Taras"
By Tom K 3 years ago
"It's been a pleasure communicating with Tonte. He always try his best to understand and answer my questions. He has been working patiently and efficiently.
Tonte and also his other team members have helped building the confidence in me to bring my future business to life residential and I hope there will be more staff like Tonte help landlord like me in the market to make our life easier."
By Emma W 3 years ago
"Tonte has been really helpful in sorting out some problems in our flat - always quick to give me a call and keep me in the loop. "
By Vanessa G 3 years ago
"Tonte has been very helpful in sorting out some problems at our flat and quick to keep me in the loop"
By Vanessa G 3 years ago
"Tonte was highly responsive in expediting the coordination of maintenance/repairs for our home. My family recently experienced problems with the ventilation system in our flat and Tonte was able to help us get the unit repaired in expedited fashion. His commitment to communicate and follow-up with us in a timely manner during the repair process demonstrates his level professionalism and commitment to his clients. We truly appreciate the exemplary quality of his management skills."
By E. N 3 years ago
"Tonte has been heavily involved in managing a property of mine and recently solved an issue which was outstanding for several months by being proactive!"
By DB 3 years ago
"Tonte is always very courteous and prompt in his responses to queries and has assisted us in the resolution of a couple of issues since the start of our tenancy. "
By Charlotte N 3 years ago
"Tonte has dealt well with the return of deposit at the end of the tenancy of our flat. There were issues and he has done his best to arrange a mutually acceptable outcome. he deals promptly with queries. He has not been our property manager for long but I look forward to him remaining so for as long as possible.
By Jeraine O 3 years ago
"Dealing with Tonte has been a pleasure- he is always keen to help and quick to look into queries. Even if Tonte doesn't have the answer at hand he will make efforts to find it! Really happy with his friendly service so far and his speed of response. Thanks, Tonte!! "
By Kirby A 3 years ago
"Spoke to Tonte about an issue with an appliance and he had it resolved the very next day. Heâ€™s been friendly and helpful with other questions I had. Excellent service!"
By Elena C 3 years ago
No comment left for this review.
By Henri H 2 years ago
"Tonte was very helpful, and the process of getting the issues fixed was straightforward."
By Christina R 2 years ago
"I had a very good experience dealing with Tonte. He's very responsive with addressing any issue. Most delays comes from the landlord but he makes the best efforts to deal with any situation very quickly. Very happy to have him."
By Rudy H 2 years ago
"Tonte has managed to sort out some issues in my flat that other agents had had difficulty sorting. He communicated well and was very reassuring on the phone. I am confident he will deal with any other issues in the same way."
By Clare M 2 years ago
"Service was impeccable up until the day we moved in..
Then noone turned up to our check-in and it was all downhill from there - almost 2 weeks later and we still don't have all the keys for the property.
Charlotte has been unhelpful, unapologetic and even rude - she seems inexperienced and unable to act appropriately when things go wrong.
Tonte has so far been proactive and helpful, hopefully things will improve in his hands."
By Hannah R 2 years ago
"I have recently moved out of an apartment in London E14. Tonte made the process very smooth - he was nice to deal with and very helpful. He communicates very well and follows up on issues (and actually gets back to you- even if he can't give you the answer you were hoping for!). Many thanks Tonte- your assistance was greatly appreciated "
By mark t 2 years ago
"I have recently had a problem with one of my rental properties. Tonte helped me resolve the matter and get somebody to look at the matter asap.
He communication was very good, contacted me when the matter was being looked at and resolved. Very friendly and pro-active."
By Raymond P 2 years ago
"I have been trying to get a large amount of issues with my property sorted out for a lengthy amount of time to no avail.
And then Tonte joined the fray and I have had all of them sorted out within weeks.
What excellent customer service!
I know who to go to now when I need something done.
Thank you Tonte!"
By Gavin K 2 years ago
"Tonte has been fantastic in helping me sort out the final details. He has always been willing to explain and has never stop until everything was sorted out"
By Jonathan C 2 years ago
"I experienced some issues with electricity at my house and reported the issue to MadleyProperty. Tonte took proactive action and assisted me in solving my issues in very fast and smooth way. Really glad people like Tonte treat their customers with highest priority and best service.
Wish all luck to Tonte.
By Konstantin K 2 years ago
"After being a landlord in London for more than 20 years, I am very impressed for the professional and honest approach provided by Madley. I have been using them for the last 8 years and they rent and manage for me 4 properties, and always the service provided was excellent. Also, I would like to mention Matt Brooke as one of the best agents I have ever dealt with in London. As soon as a problem arises, Matt sorts it out very quickly and efficiently""
By FErnando A 2 years ago
"Whilst I had little need to contact Madley during my 2 year rental., When I did have a query Tonte was always available and very responsive. He got back to me very quickly and was always very helpful. A pleasure to deal with !
By Paul B 2 years ago
"Tonte has been very helpful with solving problems in the flat. When we moved in the property we had few issues and they have been follow-up in the same week. It’s very nice to find a property manager that you can trust and will be available if you have problems. Thanks Tonte!
Viviana & Sergio"
By Viviana G 2 years ago
"Tonte is extremely responsive and handles all property issues impeccably. He's one of the 'nicer' guys working in the property industry. He is efficient, helpful and has been a pleasure to deal with. "
By Irfan A 2 years ago
"We have had a lot of issues after moving in, mainly no hot water or heating for 3 days. Tonte has sorted every out and now fingers crossed everything is working as should be.. He has replied to emails in a timely fashion.
One point I would like to make, as a new tenant moving into a flat I think I would makes sense if there was a handover as such ie how heating works, boiler, where electricity box/gas box/bins are located.